Many medical professionals might be new to the idea of hiring a medical call answering service. Any medical doctor will tell you that their office is constantly bombarded by phone calls from patients after office hours. These phone calls are usually answered by an answering machine or from a voicemail service. This means that the patient has to deal with an automated service that can be difficult and frustrating to use. More importantly, their needs are put on hold until the office opens back up again. This can cause patients a lot of stress and anxiety. By hiring a medical call center, you can provide a higher level of healthcare for your patients than ever before.
There are tons of reasons why hiring a medical call answering service can better your practice. When you hire a company to take these types of calls, you are providing your patients with around the clock care that they will not be able to get anywhere else. Patients will have their calls taken by real people who are in most cases trained in the medical field and can provide them with the type of care they need. Patients will feel as if you truly have their health as a top priority, and this encourages the individual to trust you more as their physician.
Another advantage of hiring a medical call answering service is that you can cut back on wasted time. Many hours of the day in a medical practice are spent answering phone calls and messages left over the weekend or during the night. This will preoccupy your assistants and other staff, meaning you will not have their services at your disposal when you need help examining or treating a patient. You can save all of this time by having a call center deal with the individuals as they call so that your messages are not back logged.
As stated earlier, many of the individuals who are employed by medical call answering service companies are medically trained nurses and other types of professionals. This means that when your patients have questions regarding their health or the treatments they are on, these professionals can give them a medically sound answer without taxing your staff. Patients can also get the information they need any time of the day or night, providing quality care when your patients need it the most. These professionals are often put through HIPPA training to help prevent confidential patient information from being leaked during phone calls.